Telecom Expense Management
Telecom Expense Management with FORGE
Reducing Overcharges with Expert Oversight
Telecom billing inaccuracies lead to significant annual losses for companies through overcharges, delayed disconnections, unclaimed credits, and more. The lack of accurate real time inventory of those same services results in duplicate services, slow migrations, and difficult benchmarking to ensure pricing is competitive. Because of this FORGE recommends every enterprise employ TEM software under management by FORGE consultants. On average, our clients experience a 21% reduction in their telecom expenses.
Simplifying Telecom Expense Management (TEM) Services
This is where FORGE Managed TEM services come into play.
FORGE works closely with the top five global TEM providers, understanding what makes them different and applying that knowledge to place our clients with the right provider.
What the provider does: Ensure bills are meticulously reviewed every month. Proactively engages with carriers to address any discrepancies on your behalf, often resolving issues and securing refunds before you’re even aware there was a problem. Optionally, you can be notified of the errors, giving you the choice to follow up personally.
The process begins with digitizing all your contracts into the system, where every detail—products, services, rates, taxes, and fees—is accurately recorded and stored. This setup allows for transparent access to billing details at any time. As bills arrive via EDI (Electronic Data Interchange), the system automatically compares each invoice against its corresponding contract, identifying discrepancies immediately. Billing specialists then initiate trouble tickets and liaise with carriers to rectify these issues.
Additional Services:
- Comprehensive digitization, coding, and storage of all contracts for up to 10 years, allowing for easy review of billable items in plain language.
- Monthly automated analysis of every telecom bill received, pinpointing any discrepancies that result in overcharging.
- Optional direct engagement with telecom carriers on your behalf to address billing errors, ensuring the recovery of all due funds.
What FORGE does: Managed TEM gives you a group of industry experts that work with your IT and Procurement teams, understand your business, and use that knowledge to provide real-time benchmarking on an ongoing basis, contract renegotiation services, inventory management, and no-cost resources for project based clean up. We also do the work of managing new quotes and orders, holding providers accountable to best in class pricing on an ongoing basis.
With FORGE, leverage our expertise in IT and Telecom services, combined with a leading TEM SaaS provider, to keep your costs where they should be and your inventory pristine.