Contact Center Transformation
Say goodbye to end-of-life on-premise equipment, siloed systems, and integration challenges. Forge Technology Advisors super charges your contact center transformation project at no cost to you, thanks to our broker model
- Requirements Gathering
- Engineering Design
- RFP/RFI Creation and Management
- Vendor Analysis and Comparison
- Pricing Benchmark
- Guided Demonstrations and Grading
- POC Supervision
- Supplier Contract Negotiation
FORGE TECHNOLOGY ADVISORS CONTACT CENTER PRACTICE AREAS
- Artificial Intelligence (AI)
- Omni-Channel
- Interaction
- Routing Interaction Management
- Customer Journey
- Virtual Agent
- Agent Real Time
- Assist Knowledge Base Outbound Dialer
- WFO/WFM/Employee Management
- Interaction Recordings / Analytics /Feedback Surveys
- Quality Management / PerformanceManagement
- Telecom Connections/ Routing
- Scalability and Redundancy
- Security/Compliance
- Biometrics/Fraud
- API Integrations
READY TO ELEVATE YOUR CONTACT CENTER EFFICIENCY?
Contact us today for a seamless transformation | [email protected]
